Ordering and shipping/delivery policies for MWM are outlined below.

 

This Website offers online capabilities to purchase products and services. You must be 18 years of age or older to make any such purchases.

 

1. Taxes

You are responsible for paying all sales, use, and other similar taxes relating to any of your online purchases of products or services from MWM. Orders shipped to addresses within the state of California will be charged California sales tax.

 

1. Shipping & Delivery

Delivery scope – At this time, MWM ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, MWM merchandise to Canada and Mexico. Deliveries are dispatched by a nominated courier service of our choice. Typical delivery can be expected within 3 to 7 business days of placing an order. However, this is likely to increase to up to 7-14 working days during busy periods such as Christmas and New Year, or if there is reported difficulties with nationwide shipping.  

 

International Shipping – All deliveries outside of the United States are standard deliveries and are dispatched by a nominated courier service and depending on the choice of shipping made, can take up to 14 working days for delivery. There is currently no express delivery.

 

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. We have no control over these charges and cannot predict what they may be. Contact your local customs office for details.

 

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. MWM is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Therefore we cannot provide a refund.

 

We aim to deliver your order within 3 – 7 business days but offer no assurances or guarantees on time or date of delivery. Orders placed over weekends, Bank Holidays and any day after 3:00 GMT will be treated as received by MWM on the next working day. There is no shipping or delivery on Bank Holidays and Sundays.

 

Any items that are currently sold out will have a clear message to that effect on each product page, and we will offer you the option of a notification email to let you know when new stock is available for purchase. If for any reason, stock becomes sold out after your order is placed, we will aim to contact you soon after the order has been placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock. In the event of delivery not being possible within 14 days of receiving the order, we will keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid. Standard delivery prices vary depending on location of shipping address and choice of shipping. Charges are shown in the checkout. It is not possible for us to be specific about availability. When the order is not in stock we will first find out an approximate delivery date, and post as much information as we are able to on the Website. In the instance that a Confirmation Email is sent and it is only discovered the item is out of stock, after the fact, you will then be contacted with this information and you will have the choice to either cancel your order with a full refund of any monies paid or you may choose to continue with your order.   

 

1. Exchanges/Returns

We hope that you enjoy your products. Should you have any issues, please notify us in writing by email, within 10 days of receipt of your order ([email protected]). Item(s) must be returned within 30 days from date of purchase. Your email should contain all references that are on your receipt together with a full explanation of your reason for returning the goods.

 

MWM reserves the sole right of determining whether or not any exchange/return request made by the Customer should be accepted. Under no circumstances can any exchange/return be entertained where the state or conditions complained of results directly or indirectly from the Customer’s action or inaction.  If you need to return your order, it should be packaged securely in the same packaging in which you received it, with your return reference number clearly displayed on the exterior. This will be supplied to you by the Customer Service team upon notification of your wish to return the items.

If you no longer have the original packaging, it is your responsibility to ensure that the goods arrive to us in their original condition. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging. For reasons of hygiene, we are unable to offer exchanges or refunds on any opened product.

 

MWM is not liable to cover costs of returned goods where the items are simply unwanted or no longer required. We do not pay or reimburse for return shipping cost. We recommend that you return your items via recorded delivery and/or obtain a proof of postage for your records in case the items should the item(s) become lost. If you are returning an order which has qualified for a gift with purchase, the entire order, including any complimentary gifts will need to be returned.

 

Exchanges will be processed within 2 working days from the date the returned goods are received. Postage charges will be applied for any exchanges at the standard rate.

 

We only accept returns of unused and/or undamaged items in exchange for credit. Item(s) must be returned within 30 days from the date of purchase. Store credit for returned purchases is good for 1 year after we receive returned purchase(s). You are responsible for all return shipping expenses.

 

Damaged Items

You must report any damaged products immediately upon receipt, so that the appropriate claims can be filed. Damaged or defective merchandise must be reported to Customer Service at MWM within 10 business days of receipt of the order, by either telephone or email. Neglecting to do so and/or use the products despite the damage constitutes acceptance of the item in the condition it arrives in and renders us unable to file the appropriate claim, which can result in the refusal of your return. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged item(s) for 10 business days after reporting the damages to MWM for possible inspection. Our customer care representative may require a photo of the damaged item(s) to prevent fraudulent damage claims. MWM is not liable for any and all possible injury when handling damaged products of MWM

 

1. Product Display via this Website

While MWM has tried to accurately display the colors of products, dimensions, and details that you see on your computer monitor will vary depending on your equipment, so we cannot guarantee that your equipment will accurately display the details of our products and services.

 

1. Pre-orders

If you pre-ordered any product, your entire order will ship when it becomes available. Expected shipment dates of pre-order items are subject to change without notice.

 

1. Credit Card Payments

We use secure webpages and offer the use of our secure real time credit card transaction server. We reserve the right to refuse to supply to individuals whose credentials cannot be verified. We will use our sole discretion in these matters and will not authorize payment or supply unless we are completely satisfied that the order is legitimate.

 

1. Receipt

The Confirmation Email will act as a receipt but we will be more than happy to provide any additional documentation you may request.

 

1. Complaints

Complaints about deliveries should be made initially by email to [email protected] and will be acknowledged within 2-3 working days. Your complaint will be dealt with fairly and confidentially and we will keep you fully informed of progress.